Molly Pitcher Inn

The Molly Pitcher Inn is seeking a reliable and organized individual to join our Front Office team as a Night Auditor. This position plays an important role in the overall operation of the hotel, combining overnight guest services with financial reporting, accounting procedures, and administrative responsibilities.

As the primary Front Office representative during overnight hours, you will help ensure our guests receive attentive service while overseeing the daily closing process. From assisting late-night arrivals to reconciling hotel revenue and preparing reports for the following business day, this position requires someone who is comfortable taking initiative, working independently, and managing multiple priorities.

If you are someone who appreciates structure, enjoys working with people, and takes pride in accuracy and organization, we would love to hear from you.

Responsibilities & Daily Operations

Guest Services & Front Desk Management

• Oversee the Front Desk during overnight hours, serving as the primary point of contact for in-house guests and late-night arrivals.

• Process guest arrivals and departures, including room assignments, registration, key preparation, billing inquiries, and payment processing.

• Respond to guest questions, requests, and concerns with professionalism and a solutions-oriented approach.

• Monitor incoming arrivals and special requests, making appropriate arrangements to accommodate guest preferences whenever possible.

• Manage incoming telephone calls, reservation inquiries, and requests for information regarding hotel amenities, dining options, events, and local attractions.

• Work alongside Security and other hotel departments to address guest concerns, operational matters, and unexpected situations.

• Review group reservations and upcoming arrivals to ensure room assignments, billing instructions, special notes, and reservation details are properly documented.

Night Audit & Financial Responsibilities

• Perform the daily closing and reconciliation of hotel and food and beverage outlet revenue.

• Verify financial transactions, payment settlements, account balances, and supporting documentation for accuracy.

• Review occupancy, housekeeping, and revenue reports, identifying and investigating any inconsistencies.

• Ensure all daily financial activity is properly recorded and balanced in accordance with hotel procedures.

• Prepare and distribute nightly financial reports and operational summaries for management.

• Compile the daily audit documentation and supporting paperwork for the Accounting and Front Office teams.

• Identify discrepancies or irregularities and communicate any outstanding items requiring management attention.

Hotel Operations & Communication

• Maintain an orderly, professional, and welcoming Front Desk environment throughout the shift.

• Monitor the general condition of the Front Office and respond to operational needs as they arise.

• Follow established hotel procedures for guest privacy, safety, security, cash handling, and emergency situations.

• Provide a thorough handoff to the incoming team, communicating overnight activity, unresolved guest concerns, and items requiring additional attention.

• Assist with additional Front Office and hotel operational responsibilities as directed by management.

Qualifications & Skills

We are looking for someone who is dependable, attentive, and capable of balancing guest-facing responsibilities with detailed administrative work.

Successful candidates should demonstrate:

• A professional and welcoming approach to guest service.

• Strong verbal and written communication skills.

• Excellent organizational skills and a high level of attention to detail.

• Confidence handling financial transactions, reconciling accounts, and reviewing numerical information.

• The ability to prioritize responsibilities and work independently with minimal supervision.

• Good judgment and problem-solving skills, particularly when addressing guest needs overnight.

• Comfort using computer systems and learning hotel operating software.

• Consistency, accountability, and the ability to remain focused throughout an overnight shift.

Previous experience in hotel operations, front desk services, accounting, hospitality, or night auditing is beneficial. However, we are open to training candidates who demonstrate the right attitude, reliability, and willingness to learn.

Scheduling Requirements

• Fixed schedule: 11:00 PM – 7:00 AM.

• Availability for weekends and holidays is required.

Physical Requirements

This position involves a combination of desk-based administrative work and active hotel operations. Employees must be able to sit, stand, walk, kneel, bend, squat, stretch, reach, and manipulate objects throughout their shift.

Additional requirements include:

• Ability to stand and walk for extended periods.

• Ability to lift and carry up to 50 pounds.

• Ability to push and pull carts and luggage weighing up to 100 pounds.

Equal Employment Opportunity

The Molly Pitcher Inn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by applicable law.

Additional Position Information

This job description is intended to outline the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional responsibilities may be assigned as operational needs require. Job duties and expectations are subject to change at the discretion of hotel management. Nothing in this description constitutes an employment contract, express or implied. Employment remains at will at all times.